Privacy Policy

1. Introduction

Genuine Counselling ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our counselling services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and other contact details you provide when booking a consultation or contacting us.
• Health Information: Information relevant to your counselling sessions, which is treated with the highest level of confidentiality.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage counselling services
• Respond to your enquiries and schedule appointments
• Send appointment reminders and follow-up communications
• Improve our website and services
• Comply with legal obligations

4. Confidentiality

As a registered counsellor with the Psychotherapy and Counselling Federation of Australia (PACFA), we adhere to strict confidentiality guidelines. Information shared during counselling sessions is kept strictly confidential, except where:

• You provide written consent to share information
• There is a risk of harm to yourself or others
• We are required by law to disclose information

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Third-Party Services

Our website may use third-party services such as OpenStreetMap and reCAPTCHA. These services have their own privacy policies, and we encourage you to review them.

7. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (where applicable)
• Withdraw consent for data processing

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.